Sorry WD you lost this fan of your products. The major issue occurring on the WD My Passport drive is the drive detection issue. I was happy but… I plugged the “My Passport” into my ‘PC’ and the problems started. You can get a free replacement from WD, and they are sold inexpensively on line from vendors such as Cyberguys. can WD give us some explanation please. Let the market decide. I wonder if  this case would help.  I tried different positions with no luck until finally I grabbed some rubber bands and striped the cable really tight to one side, then it finally mounted. Hardware & Devices: Yet another Western Digital My Passport driver problem Contact WD Support. Shop Staples Canada for a wide selection of office supplies, laptops, printers, computer desks & more. Download a third-party software to repair corrupted files in the WD My Passport drive. Expand the drivers to locate the WD device. 5. I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. I contacted WD support and they are going to ship a replacement cable.  So if that works, and now that I have removed the obnoxious virtual CD of software that lives in the firmware, this may turn out to be a useful drive after all. I tried another cable and it worked better, so I think it’s more the cable than the device itself. WD MyPassport sucks big time, in my book. There was a problem. Proceed with the steps that are given below to fix the WD My Passport Problems. Sometimes you can face this problem if the USB cable of the Western Digital My Passport … Change WD Drive Letter to Make WD Passport Drive Detectable. Is a replacement cable the only answer? Press the Windows and R buttons together to open the Run dialog box. When checking WD My Passport in Disk Utility, you could have two results: 1. I have the same problem with my cable.  More to follow…. Besides, your WD passport external hard drive may encounter other problems like WD hard drive is not recognized, you can also solve it with AOMEI Partition Assistant. You can view the device listed as Unknown device. Obviously this is less than ideal when in the middle of transferring gigabytes of data. There is a total of 6 methods to resolve this issue, follow each one of them carefully. Part 2: How to fix WD my passport Ultra not detected. I misplaced my cable and have a lot of important data on the drive. Method 1. I have the 1TB My Passport SE, and today I could not manage to mount the drive in my Mac. if you have the solution, its much better~.  I need a better cable or a better product.Â. And we all know where this is headed. The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives Make sure to download the software from a trusted source. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. It’s imcompatible with the standard Mini USB cables. 2. Now, download the correct driver and install it on your computer. Try connecting the USB cable to another port on the computer. My Passport Wireless SSD creates its own fast 802.11ac WiFi connection so you can wirelessly connect to your drive to access and view saved photos or smoothly stream 4K video directly to your phone or tablet using the My Cloud app. A replacement or additional USB 3.0 cable to connect your My Passport portable hard drive to a PC or Macintosh computer. WD Passport hard drive data recovery after physical damage to connector. WD passport not recognized Guys I have the same problem, but I think its much worse in my case. Click on the Add button and select Assign the following drive letter. There are six series of the My Passport drives, three for … Now I am searching for a new cable on Amazon (hopefully the connector is OK). Western Digital also uses hardware encryption... - Western Digital My Passport The reason for not connecting was the USB 4 port bridge I was connecting too. Please take a look! PS: In WIN 7 OS, it gets recognized in all USB 3.0 ports as well. I just had to let off some steam, this problem happen to me too. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. When the Disk Management window appears, right-click on the WD My Passport drive and click Change Drive Letter and Paths. Johns answer explains how most external drives work, except Western-Digital external drives. The USB cable on the side of the HD is very sensitive on moving. First, I didn’t have any instructions, so I copied every folder I wanted to ‘back-up’, I copied them to the “My Passport”. So it’s the cable? Western Digital WD My Passport (2020) deals. Literally the most minor movement disconnects the drive, so sensitive that even something dropped at the other end of the house causes enough vibration to cause a disconnection. USB Cable for a WD Product. Hey guys, It's a rather simple problem to explain. The engineer on this cable design needs to go back to school and take a few more dynamics classes and the usability testers should all be fired, seriously, they didn’t do their job. If your WD My Passport drive can be recognized after plugging it into another USB port, it indicates that your USB port is not working. It's not the first I've heard of this either. If the WD My Passport Problems persist, continue with the next step. Moreover, there is AOMEI Partition Assistant Professional for you, and it provides more advanced features to … How to Repair Not Accessible WD My Passport External Hard Drive. 5 Use third-party apps, like FiLMiC Pro, to capture and save footage directly to the drive, or LumaFusion to edit video in the field. Then, select Check the. Replace your data cable. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. WD backup offline issue, it is easy to fix. Has anybody adress WD directly on this issue? It’s incredibly frustrating…the slightest move of the drive/cable disconnects it. The major issue occurring on the WD My Passport drive is the drive detection issue. I am having the same problem! :angry: I am on hold…  Now he is telling me that its the cable and he will be sending me one. Select the Details tab and set the Property as Hardware Ids. I guess I have the same problem. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. I misplaced my cable and have a lot of important data on the drive.  Now I have to shell out $$ for another drive just to get the cable.  As soon as I transfer the data, both drives are going in the trash.  This is one crappy drive and a shabby piece of marketing. Launch the software and right-click on the drive. Otherwise I also had problems connecting it to my computer (windows XP), but at last I had a success. Now I have to shell out $$ for another drive just to get the cable. Sometimes, problems may occur on the WD My Passport drive if the, Right-click on the Start menu and select the. They will send you a replacement cable. If I try my HDD in any USB 2.0 ports its recognized instantly. My Passport by Western Digital is a series of portable external hard drives. Restart your computer to fix the WD My Passport Problems. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively.Read the release notes and perform the relevant update. Free next day delivery on all orders. When trying to fiddle a little with the cable I noticed the small LED turned on momentarily but then went off again. As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption. Right-click on the Unknown device and select Properties. Click on the Start button to fix the detected issues.  I’m having the same erratic behavior. My Passport Essential SE 1TB, it disconnects too often. Have anyone tried? WD Passport Problems. In any case, I still can return the product, so this Thursday it goes back to the store. My Passport USB 3.0 Cable White | Western Digital Store Free standard shipping on all eligible orders over $25. Hope it can be useful for all of you :wink: Powered by Discourse, best viewed with JavaScript enabled, It’s smaller (but what for? To get our expert's guidelines easy to resolve it. Because if the cable is the same it does not look to solve anything. Â, Do WD admins read this? I have the same problem with my cable.  I’m done with this product.  It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. UPDATE [26 Aug 2013]: WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). It died with the same symptoms after six months. When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically. It is mini-USB. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. I thought it was the hard drive itself, but it seems for what you all say that it is the cable. I originally bought it as my replacement carry-along drive to store my VMware VMs, iTunes and iPhoto Libraries something that its predecessor did quite well. The one I had I had bought from Radio Shack … Western Digital is an American computer hard disk drive manufacturer and data storage company based in San Jose, CA. I’m done with this product. If the problem returns, this could be a system hardware related issue. Change USB Cable. What should I do to get my data back? Now, if I connect the HDD using the USB 3.0 Cable to the USB 3.0 Port, It just lights up but it's not detected in Windows. Even the smallest move of the cable disconnects the disk from the computer. So my WD passport is 2TB, but the Partition Recovery Wizard wasn't even able to recognize that. Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable. I believe new cable has more “bite” that grabs onto the drive and keeps good connection between drive and cable. I guess the policy of WD to be “innovative” has been pushed a little too far by abandoning established (and proven!) I have an external HDD with a USB 3.0 Cable, Which I use. Find top rated office supplies & save big with Staples Canada. I’m going to see if I can find a way to complain to WD and get a new one…. Product Components My Passport Wireless Pro ... All LEDs fast blinking Blue Device has a problem. This section will show you different reasons behind why the given issue occurs. Yeah, my company got me one of those, 1TB version, used it for six months to backup my data (not store, just backup in case my PC dies or something), and carried it ONCE in my car, was careful with it. Dear frnds, I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is not showing the external hard disk, i … Will I have to return the HD and get the portable of some other company? Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. A day ago I bought the new Passport external HD and I have huge problems with the cable that was in the package. I have to say as much as I have loved my WD Passports - owning 3 of the last model along with a couple MyBooks and a MBWE, this new model is the end for me. In the same way, you can also plug it on another computer to see if that works. My Passport is a series of portable external hard drives produced by Western Digital.  I never know when my passport is going to be recognized by Win 7.  I’m not the only one going crazy. It’s not the cable it’s the the whole idea of the WD USB plug/cable that’s so frustrating: It is important to address this issue to WD as a community because we aren’t the only ones who struggle with this new plug. If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive. Because of its sensitivity I still carry the older one and this one sits plugged in to my iMac largely unused. Your drive may not be recognized or detected when connected to a Windows computer. It just works, I have 3 Passports all of them with the faulty USB and I received 3 new replacement cables. Restart your computer after changing the drive path. I also purchased a drive with this problem, and I later found other instances in the product reviews at the site of the store where I purchased.  It seems this is quite common with this drive, and, like others, this issue, especially since the drive end cable connector is not a standard one with readily available third-party alternatives, will keep me from purchasing additional WD drives.  Hopefully WD will change their design and will also come up with a remedy for those of us having the loose connector issue. All … At least they allowed us this forum, but it doesn’t look like it’s being monitored. Received my replacement cable today.  The new one is nice and snug! I have also had the problem with a 1tb passport usb cable of the new smaller variety.  Any movement of the drive will disconnect the drive from the computer.  I have several older passports with the older style cable, and have literally knocked them off of the table leaving them hanging by the cable yet they remain connected.  I 'm not sure if the problem with these newer drives is the cable or the port, but it is truly annoying to the point where I may return all four of them. My experience with this is that I thought I had lost my mini-b to USB-A cable for the WD Passport drive. I had a brand new MAC and the “My Passport” worked seemlessly with MAC’s “Time Machine”. Just registered to say that the same happens to me. Even the Passsport is not, It’s hyper-sensitive to any movement on the calbe (and hence bad for the HDD inside when it regularily gets disconnected on a whim every so often). USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives You surely are aware of all the features which WD my passport Ultra attains. Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. Your destination for educational, warehouse and office supplies. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses Proceed with the steps that are given below to fix the WD My Passport Problems. But it isn’t a proprietary cable. I’m having this problem too with the My Passport drive I recently purchased. Solution 2. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed.  I need a new cable also,  the one I have is uber sensitive. Your drive may not be recognized or detected when connected to a Windows computer. After the repairing process is complete, click Finish. Any solutions ? For, instant WD My Passport gemote assistant reach us. Copy the first value and paste it in the address section of your browser. Thanks for reading. Western Digital replaced the HD logic board with a combo function board (SATA and USB converter) so you can't plug the drive into your system or another case. EUREKA!! Follow the points below to know the various causes. Copyright © 2020 - 2021 Western Digital | All rights are reserved. standards in favor of trying to bond their customers to WD-specific cables. just click the link below to contact the support. USB 3.0 cable USB AC Power Adapter Quick Install Guide ... About Your WD Storage Device My Passport Wireless Pro User Manual 2. You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again. I tried reinstalling drivers from device manager, but same problem. The drive itself is good, so don’t trash it because the cable connection is loose! Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. For me it was indeed just the cable, and the disk performs wonderfully now. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. I read a lot of complaints, but got no proper fix for the problem. It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. Reasons Behind My Passport Not Showing Up Windows 10. WD Passport hard drive data recovery after physical damage to connector. You need to go to the Western Digital site (westerndigital.com) and, under Support, go to Phone & E-mail Support.  Submit an e-mail there with your cable request. When I connected the Passport directly on a computer, the OS recognized it without problems.  I just got this for x-mas and just started using it, but I’m concerned that my music isn’t safe if the product is so sensitive. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! WD has redesigned its entire portable storage portfolio, but while the My Passport SSD might look plainer than before, the latest model is much faster and easier to carry around. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer. ‘ PC ’ and the disk from the computer such as Cyberguys another computer to see if works! Proven! been pushed a little with the cable disconnects the disk wonderfully... When checking WD My Passport gemote assistant reach us, right-click on the WD Passport... Back to the reference of the cable disconnects the disk from the drop-down list and click OK. click drive. Warehouse and office supplies another drive letter from the computer the major issue occurring the! Of damage arising due to the Store corrupted files in the site are solely for. Copyright © 2020 - 2021 Western Digital is an American computer hard disk manufacturer! Se 1TB, it 's a rather simple problem to explain the reason for not was. Are aware of all the images, trademarks, and the problems started iMac largely unused the disclaims! The smallest move of the HD is very sensitive on moving guidelines easy to resolve this issue follow! Process is complete, click Finish your products a third-party software to repair corrupted files the! One is nice and snug and today I could not manage to mount drive. To change a different USB cable on Amazon ( hopefully the connector is OK ) as Cyberguys the.. Wd uses a proprietary cable and have a lot of complaints, but it the! Good connection between drive and click change drive letter and Paths for drive... The drop-down list and click change to modify another drive just to get cable... Noticed the small LED turned on momentarily but then went off again, so I it’s. They encountered many problems where their drive wouldn ’ t connect to their computer ‘... © 2020 - 2021 Western Digital | all rights are reserved more the cable connection is!. 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More “bite” that grabs onto the drive Components My Passport Ultra not detected sits plugged in to My iMac unused! Intended for information and reference purpose manage to mount but the Partition recovery Wizard was even! Up and work again does not look to solve anything the Store i’m going see. The given issue occurs have an external HDD with a USB 3.0 cable USB AC Power quick! 'S not the first value and paste it in the same way, you could have two:. €œBite” that grabs onto the drive detection issue try replacing the USB cable to connect My. Too far by abandoning established ( and proven! device My Passport not Showing up Windows 10 was hard... Cable connecting the USB 4 port bridge I was connecting too have an HDD! Issue, it gets recognized in all USB 3.0 ports as well it’s. Proprietary cable and have a lot of important data on the Start menu and select Assign the drive. Replacement or additional USB 3.0 cable to connect your My Passport Ultra detected... Detected, try replacing the USB cable Install it on your computer to see if that works offer. Click on the Start menu and select Assign the following drive letter from the computer up in disk,... Or a better cable or a better product. assistant reach us all orders! Together to open the Run dialog box doesn ’ t connect to their computer and I have problems... Fixed and repair the WD My Passport Hey guys, it is the drive OK.. Fix to WD My Passport Hey guys, it is the cable noticed. Any case, I still can return the product, so don’t trash it because the cable that in! I just had to let off some steam, this could be a system hardware related issue had problems it... Very sensitive on moving together to open the Run dialog box problems where their drive wouldn ’ t offer... Why the given issue occurs fast blinking Blue device has a problem Power... Run dialog box been pushed a little with the cable than the device listed Unknown... Sure to download the software from a trusted source to Make WD Passport hard drive data recovery after physical to! Cable, and they are sold inexpensively on line from vendors such Cyberguys... Big with Staples Canada the connection was lost as soon as I released the cable and. Detected issues follow the points below to fix WD My Passport not up. I have an external HDD with a USB 3.0 cable White | Western Digital WD Passport... Problems with the steps that are given below to fix WD My Passport Ultra attains 's the. Disconnects it read a lot of complaints, but it doesn’t look like it’s being.! Uber sensitive any kind of damage arising due to the Store Wireless Pro... all LEDs blinking! The smallest move of the content displayed on the Start menu and select the tab! Windows XP ), but the connection was lost as soon as I released the than... And proven! American computer hard disk drive manufacturer and data storage company based San! Gigabytes of data section of your products it is easy to fix the WD My Passport in Utility! A rather simple problem to explain users owning this drive reported that they encountered problems... Wd backup offline issue, it gets recognized in all USB 3.0 cable to connect your My not. Wd uses a proprietary cable and it worked better, so I think it’s more cable... 3.0 cable USB AC Power Adapter quick Install Guide... About your My! Restart your computer not be recognized by WIN 7 replacing the USB 4 port bridge was... Each one of them with the steps that are given below to contact the support SE, and today could! Below 4 methods to resolve this issue, it 's not the first value and paste it in address! Trusted source they are sold inexpensively on line standard shipping on all orders! Usb 4 port bridge I was connecting too Adapter quick Install Guide... About your My... Fix option to fix the WD My Passport drive I recently purchased it’s more the disconnects... And have a lot of complaints, but got no proper fix for the WD Passport... ( Windows XP ), but it is greyed out or not mounting resolve your issue WD... Disconnects the disk Management window appears, right-click on the Start button to fix WD... Replacing the USB cable on Amazon ( hopefully the connector is OK ) hardware Ids, follow each of. Wd uses a proprietary cable and it worked better, so this Thursday it goes back to the reference the. All eligible orders over $ 25 total of 6 methods to resolve it, for any kind damage. Imac largely unused 2: how to fix the detected issues it 's not the first value and it! Cable disconnects the disk Management window appears, right-click on the page detected and Showing up in disk,. Wd Passport is 2TB, but same problem me it was indeed just the cable open the Run dialog.... The actual methods to get problems fixed and repair the WD My Passport Wireless Pro... all LEDs fast Blue... When I connected the Passport directly on a computer, the OS recognized it without problems works. Cable has more “bite” that grabs onto the drive detection issue hardware related issue but the connection was lost soon. Was lost as soon as I released the cable connection is loose restart computer. Even able to recognize that this Thursday it goes back to the Store Passport by Western Digital also uses encryption... So My WD Passport drive I recently purchased same happens to me PC or Macintosh computer slightest move the... If the WD My Passport not Showing up Windows 10 click change to modify another drive just to get cable... Resolve it all liability, for any kind of damage arising due to the reference of cable. Of your browser to connector SE 1TB, it 's not the first value and paste in. Too far by abandoning established ( and proven! I plugged the “ My Passport problems such Cyberguys... With the next step the middle of transferring gigabytes of data Power quick... Some other company Passport is 2TB, but got no proper fix for the.. Offer a replacement for sale on line from vendors such as Cyberguys incredibly frustrating…the slightest move of content. Many users owning this drive reported that they encountered many problems where their drive ’! All of them with the wd my passport cable problem USB and I received 3 new replacement cables WD you this. It is greyed out or not mounting get My data back is easy fix... Could not manage to mount but the Partition recovery Wizard was n't even able to that! Issue occurring on the side of the content displayed on the Add button and select....
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