I placed an order on Nov. 20 and it was sent through Hermes on Nov. 24. des enlumineurs, des produits de contouring et bien plus encore. For a few days the link hadn’t been updated so there were no updates on my parcel. I have tried getting in contact again regarding a refund but my emails have been ignored. View the profiles of people named Jacky Morphé. What customer service ?) Au niveau du set de pinceaux rien à redire, bien emballé, aucun dégât et de qualité. I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! I have sent numerous emails and nobody answered until eventually today “Emily” did saying, “I should wait 6 weeks” are they serious? It’s been exactly 2 weeks since then and all I get is useless updates that don’t tell me where the package is exactly. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Tous droits réservés. Again - this is my experience shopping from Morphe in the UK, hope this helps other make up fans like myself and wish you all an amazing day:))). We have made updates to our in-store experience, which are now practiced in all Morphe stores worldwide as our customers and team members are able to safely return. Toujours pas livrée de ma commande faite début décembre et aucune réponse à mes différents mails, en revanche débitée immédiatementService déplorable et maintenant mes mails me reviennent comme non distribués, refusés par leur système de courrier, Service client médiocre 1 mois d'attente sans rien recevoir alors que le délai était de 3-5 jours..Vraiment honteux (super le cadeau de Noël) Je ne ferai plus aucune commande chez vous et je ne manquerai pas d'en parler autour de moi.De plus ne répondent jamais aux mails (sur les 3 mails que j'ai trouvé), Commande de la palette James Charles passée le 1er Décembre, débitée le lendemain...puis plus aucune nouvelle et lorsque je voulais me connecter à mon compte, mon mail n'était plus reconnu. J'ai dû mal à les avoir par mail, je reçois aussi le message covid. J’ai envoyé une multitude de mails auxquelles je n’ai toujours aucune réponse. Really gutted as this was a gift that my daughter has been so excited for but I doubt it will come and I'll have the nightmare of trying to get a refund or even a reply from customer service given the reviews I have read. Morphe propose une gamme complète de produits de maquillage éthiques et d’accessoires makeup incluant despinceaux, despalettes de fards à paupières, desfonds de teint, descorrecteurs, des rouges à lèvres, . I waited 3 weeks for my item after stating it had been shipped. Avoid using profanity or approximations of profanity with creative spelling – in any language. Livraison vraiment pas terribleCommande passée le 21 novembre, expédiée le 6 décembre (11 jours ouvrés alors que 5 jours annoncés max) et reçue le 12 décembre au lieu du 11.Le colis était dans un mauvais état, un trou sur une face et à moitié ouvert sur un côtéL'emballage de la palette Jaclyn Hill v2 un peu abimé (coins déchirés) et un des fards légèrement abimé (petits trous dans les bords et du coup des dépôts de fard noir sur la palette blanche). Wish I could give zero! Je regrette mon achat franchement 0 professionnalisme, J’ai passée ma commande le 20 novembres. Will NEVER spend any money with this company again. © 2021 Trustpilot, Inc. All rights reserved. Pay for it. Join Facebook to connect with Jacky Morphé and others you may know. After publishing my article, two readers came forward saying Morphe responded very differently… the palette is not vegan. J'ai commandé le 22 novembre et je n'ai toujours rien reçu. the package was shipped on October 10th. unhelpful and cannot accommodate changes, I have ordered from morphe many times before but have never been troubled by an order this much. Find answers to your questions about Morphe in the U.K., or contact us at uk.info@morphe.com. Eventually I contacted them via telephone, only to be told that they had lost my parcel and now the item is out of stock. replied assuring me the order was on its way, even though she obviously hadn’t read the link she sent as it was the same one I had that was days overdue ? Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. We got you covered. Sent another email to a different email address that I saw them mention to someone on Twitter and have had no response to that either. Reply. La palette est arrivée bien emballé je suis très contente de mon achat, les fards sont superbe. Use features like bookmarks, note taking and highlighting while reading L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition). According to Morphe, it was shipped on October 13. J’ai déjà commandé une fois sur ce site il y a quelques mois et aucun soucis avec la livraison et le colis (livraison en 4 jours et parfait état). Then morphe cancels one of my items. Ordering from the website in the UK was ok, eveything went well, but the brushes are terrible!I have bought morphe bursh set and few individual brushes, and they are not as dense as I expected. J’ai appelé 5 fois aucune réponse ensuite j’ai envoyé 6 mail tout m’a été retourné. . L’expédition est très longue ne désespérer pas !! Definitely not work the money. Cependant j’enlève une étoile car le service client laisse à … Ordered in July 2020 and have been sending emails to costumer service since the beginning of august. Aucune réponse à mes mails si ce n’est des réponses automatiques pour raison « COVID ». I don’t understand why as I was nice to her. Download it once and read it on your Kindle device, PC, phones or tablets. Placed my order on 21/11/2020. Map of Afghanistan Map of Åland Islands This is terrible customer service and I wish I had read the reviews on here before I made the order. I’ll stick to boots and ASOS thanks ! I called them again just for them to tell me it had been lost in transit and can’t be replaced. They responded a few days later with this response: I was SO excited and wrote an article just in time for their latest restock. J’ai donc envoyé plusieurs mails demandant ou était ma commande sans aucune réponses... vu le nombre d’avis négatifs, j’ai bien cru ne jamais recevoir mes palettes et je commençais à désespérer. Normalement je devais recevoir un mail de suivi de commande, mais rien. I honestly dont know how big celebrities support this brand because its ethics suck and so does its customer care or lack thereof... never again, Terrible customer service. I’ll totally steer clear from ordering again.EDIT: I just got my package this morning. Enter a few personal details - name, email, postcode and DOB. Awful customer service. There were still no updates. Issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. J’ai commandé ma commande le 1 octobre, à leur d’aujourd’hui je ne l’ai toujours pas reçu... après avoir envoyé plusieurs mail je n’ai toujours pas de nouvelles... je ne sais pas si un jour je la recevrai... Commande passée le 21 novembre et toujours aucune nouvelle depuis alors qu’elle a été débitée de mon compte 2 jours après. I ordered a parcel and received tracking information that it was delayed and would be with me within 24hrs ..... 7 days ago and nothing further in tracking. I won't be ordering from them again no updates its been two weeks all set with morphe there not that great anyways, I have always loved morphe it’s such good value for the quality of product I bought the set of brushes that came with the m439 a beauty blender and m173 and they’re a game changer I also have the jeffree star brushes and the m510 and just adore these brushes. Bring the item and a valid receipt or packing slip into any Morphe store, or contact info@morphe.com to start the return process. Seul le dernier avis sera pris en compte dans le TrustScore de l'entreprise. J'ai l'impression qu'on a la poisse avec les commandes de 20 au 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp. They just sent part of order. Never again ! J’ai passé une commande le 22 novembre, ils m’ont débité de suite et 15 jours après pas de nouvelles, APPELEZ et insistez bien, lorsque j’ai commencé à perdre patience comme de par hasard ma commande était expédiée le lendemain et je l’ai reçu ce matin, dommage car les produits sont de super qualités mais le service est long.... Bonjour à tous, Après avoir attendu un long moment (commande le 21 novembre) en envoyant des mails (en anglais) à plusieurs adresses et j'ai eu plusieurs réponses automatiques concernant les délais de livraison. Weedavid12 7 reviews. Shocking customer service. J’ai essayer de les contacter de nombreuse fois aucune réponse! A few weeks ago, I asked Morphe in an email whether or not the James Charles x Morphe palette is vegan. Ordered 17 days ago! C'est une HONTE, c'était un cadeau de Noël.Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit. Do not order the James Charles palette as they are saying they have stock when they don't and will send you an email saying covid is causing delays although all other companies are running smoothly. A few years ago I bought a eyeshadow brush. I have sensitive skin and after hearing so much about the quality from well known beauty influencers and youtubers I went ahead and purchased them. Dans le cas 2, les bouteilles ne doivent pas avoir été ouvertes. And will never order anything from Morphe again. You've already flagged this Wendy 1 review. A 1 semaine de noël je trouve ça aberrant qu’on ne puisse pas recevoir nos commande. Choose your contour shades and highlighters. Include your order number, account number, and what your question is to get a return email in 1 to 2 business days. I'm here to share my experience shopping from Morphe in the UK and it was simply brilliant. However on the 6th day, still not processed, Customer services now not replying to my emails! Hermes didn’t bother updating in any way the tracking and I also used third party websites to check my order status.I initially put 1 star, I’ve now raised it to three.My item was well wrapped so it came without any damages. Nous sommes le 05 décembres. I have yet to try my palette though.PLEASE Morphe use another company for international shippings. No further answers to emails after Amy from their customer service (? Its 2020 how tf can two brush sets take 6 weeks to reach the UK? Quick enough to take your money, first time shopping with these, I won’t shop online in future with them. Du coup ma palette toute neuve est déjà tâchée.Pour une palette a plus de 40€ je trouve la qualité du service médiocre après le produit en lui même est bien, fards très pigmentés (voir trop ce qui rend l'application un peu difficile), l'harmonie de couleur est vraiment belle. My order is EU577492 .Today is October 27th and the parcel tracking has no informations since October 13th! Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. I contacted Morphe and all they told me was that there may have been delays with the courier and that I’ll have to wait. The face brushes were rough in my face and caused my makeup to break apart. Contact us - info@morphebrushes.com Customer Service - 877-366-7743 Just email … Both my orders arrived within the stated timeframe - the first one took 4 days to be delivered but was placed in Friday so that's pretty good and the second just 2 days (ordered it after I had received my first parcel).Initially I placed my order without checking the reviews here and was a bit worried after I had seen them later on but now having shopped from them already in the UK I do think that the issues other customers have experienced are most likely due to the international shipping rather than the brand itself. Call +44 2080 895377 for 24/7 support. Awful service and incredibly disappointed as a new customer. J’ai commandé une palette sur Morphe… J’ai commandé une palette sur Morphe (celle de James Charles) j’ai été livré en 10 jours environ. Made an order on October 11. Étant donné que j’avais commander en période de black friday et covid avec de grosses promo sa a mis beaucoup de temps. Sent countless emails and when one was finally responded to they said they had oversold in the palettes i had ordered and i couldn’t cancel the order so I would have to wait for them to come back in stock. Une fois votre demande reçue par notre équipe, renvoyez-nous les bouteilles dont vous désirez recevoir le remboursement. I’ve had orders shipping from the US come in shorter times than this! Bon je vois que je ne suis pas la seule. The Customer Service team can be reached at 1 (877) 366-7743 or at info@morphe.com. J ai passé commande le 20 novembre et je n ai toujours rien recu après des relances de mail en anglais reçu un mail soit disant qu' il m avait envoyer ma commande sa fais déjà plus de 8 jours et toujours rien je suis dégoutée, c est fini je ne commencerais plus sur se dite. Wish I could give zero. Le film protecteur plastique n'a pas tenu. La livraison est sensée se faire entre 3 à 5jours et franchement on a largement dépassée les 5Jours. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. I can’t even cancel my order without getting in touch with them which is proving near on impossible. I sent multiple emails which were all ignored. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Excuse me? Amazing customer service and tracking information sent frequently Useful. ), les palettes sont en super état, très bien emballées.. Pour ma part, le prix que je les ai payé grâce au Black Friday ( 26€ au lieu de 44 ) atténu le fait que l’expédition soit longue même si elle ne devrait pas l’être . Our responsibility for loss or damage suffered by you I know it doesn’t totally depend on Morphe, but you would think that if there’s a problem with an order they’d get in contact with Hermes to sort it out since it’s IMPOSSIBLE to get in touch with the latter but no. No effort made to apologize or offer any form of remediation for their error. The tapered highlighter brush is ok, but that's about it.Few months ago, I invested in other brushes from few companies and I don't use Morphe at all anymore. i placed an order over a month ago, never received it. Je ne regrette pas de ne pas avoir écouté les mauvais avis ! P.S, I have sent Morphe an invoice, that they will no doubt ignore, for the expenses incurred to travel back to the store for my refund. Commande passée le 21 novembre, on est le 6 décembre soit 15 jours et ma commande n’a toujours pas été traitée. Revendiquez le profil de votre entreprise pour accéder gratuitement aux outils Business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui ! It came frayed. Order was confirmed & paid in full. Par contre certains fards ne sont pas aussi pigmentés que ce à quoi je m’attendais c’est pourquoi je ne mettrais que 4 étoiles ⭐️⭐️⭐️⭐️. The only reason I ordered palette was to match brush set so one without other is no use to me. Commande reçue à la date prévu initialement, Les produits étaient très bien protégés! | Read 21-40 Reviews out of 286 Je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines que j’attends mon colis. Will not be purchasing from Morphe again. Nearly 2 weeks later and 2 emails; I still haven't had any word back and still no order!!!!!! Where can I find a Morphe … Au bout de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant commande expédiée avec le suivi. Munissez-vous de votre numéro de commande et de l’adresse email que vous avez utilisée pour passer commande. J’ai passé commande il y a 1 mois, le délai de livraison prévue entre 2-5 jours ouvrable sauf que je n’ai jamais reçu de mail pour me dire que la commande est parti. … Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!! I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! Globally, Morphe is following the guidance of local governments, the CDC, and WHO to manage our store status. Please contact customer care for more details at eu.info@morphe.com. La dame m'a dit que mon colis devait arriver aujourd'hui(pour l'appel : préparer votre numéro de commande, nom et adresse) et m'a enfin transmit un lien permettant de suivre l'avancé de mon colis (oui j'avais reçu aucunes informations concernant son expédition).Donc le seul conseil que je peux vous donner est de les appeler !!! Share. Impossible d’être remboursé!!! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Marlena probably doesn’t know how customer service treats their customers. If the product is deemed defective Morphe will replace the product at no additional charge to the customer. Email us at uk.info@morphe.com or contact us at +44 2080 895377 for more deets. Mais je suis pas déçu des produits. I placed an order and the next day I had received a shipping link. However the manny mua palette was a bit more patchier and was harder to blend than the other palettes. I wasn’t given explanation why or option to cancel or adjust my order. The tracking said it would take 48 hours to ship. It's been 1,5 year and my large powder brush broke in half. Emailed customer service at the end of the fifth working day, and received a reply that their shipping is taking a little longer and I’ll receive an email once it has shipped - no timeframe was given. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service. It is now 10 working days, and two whole weeks since I ordered. Useful. J’ai commandé deux palettes James Charles le vendredi 21 novembre, et le montant a été prélevé de suite ! Leurs services clientèle est misérable et leurs livraison une catastrophe c’est juste bon à vendre du rêve et à nous faire claquer de la tune pour rien recevoir (8€ de frais de port en plus.. du jamais vu..), Bonjour, suite aux mauvais commentaires du site Morphe EU, j'ai été beaucoup rétissante de commander sur leur site mais j'ai voulu faire mon propre avis.Je le regrette pas dutout car j'ai commander le Dimanche 29 Novembre et j'ai reçu ma commande chez moi le Samedi 05 Decembre, la commande est arriver tres bien emballer avec soins et rien ne manquer !Je suis tres contente de mon achat et je racheterai sans aucun soucis! Morphe Brushes Stink!! . According to Morphe, it was shipped on October 13. Wish I would have read the reviews before I placed an order. I won't order anymore. I ordered the James Charles Palette and my order arrived in excellent condition and arrived fast. I should have pay attention to the comments before trying a new order. The lady was very rude. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. If only they worked on the customer service emails. Save yourself the hassle and shop elsewhere. Your experience can help others make better choices. I ordered brush set & palette as a gift. Morphes customer service is just the worst. If you'd like to start an online chat, you can do so on the customer service page anytime between 8:30 a.m. and 4:00 p.m. PST, Monday through Friday. Made an order on October 11. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Il faut pas faire attention aux mauvais commentaire attendre 1 mois c’est rien si le rapport qualité prix y est. Buy it. Ravie de certaines palettes , les highlighters sont ouf!! Shocking customer service. Les produits de beauté les plus vendus de Morphe, y compris les pinceaux de maquillage, les palettes de fards à paupières, le fixateur, etc. Livraison extrêmement longue : - 2 semaines pour que la commande soit envoyée (après qq relances) (sachant qu’il débite quasiment instantanément après commande)- 1 semaine pour recevoir le colis Produits très bien emballés et de qualité malheureusement l’attente de la livraison et les multiples relances ont diminué le plaisir de recevoir sa commande. Worst customer service ever Worst customer service ever! Morphe doesn't reply to emails and it's impossible to get in touch with their customer service.I guess I'll never receive my order. J'ai donc essayé de les appeler une première fois sans réponse au numéro français, et une seconde fois aujourd'hui avec une réponse (il faut parler anglais : je vous conseille deepl pour préparer votre pitch si vous êtes pas à l'aise). It took six days instead of two and they would not even refund the shipping. I may resort to looking into getting the money back through my credit card, as the palletes are unusable and I would like a replacement or refund. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. [2] Commande non reçue depuis plus de 3 semaines, Bof mais suivi des colis affreux et longs, 15 jours sans que la commande soit traitée, Revendiquez votre compte Business gratuit, Conditions d'utilisation pour les auteurs d'avis. Reply. L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition) - Kindle edition by Morphé, Jean-Pierre, Philipp, Aurélien. I guess I'll never receive my order. Create looks that are full of depth and dimension with Morphe's contour sticks and palettes. I would have liked to receive my palette even if they don't want to refund me. So in love with this palette with all the vibrant colours. Bad customer service! Share. I have not received anything from them and I regret deeply to have bothered to order from Morphe :( Never ever again! I haven't heard from the package since. © 2021 Trustpilot A/S. Love it. Not even one star this company deserves ! I paid for shipping so surely DHL 2-3 day service is a better option???? 32 reviews for Morphe, 3.1 stars: 'Terrible customer service. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Save your hard earned money and spend them in another company that actually cares about their costumers :(. What a nightmare! Join the 286 people who’ve already reviewed Morphe Brushes. 14 days to pay with no interest or fees for the service - ever Try your goods before paying Simple, safe and secure Shop with just a few clicks! I want my money back! Send an email to info@morphe.com if it’s after hours. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. I called morphe and they told me to simply wait. De plus je n’ai aucune nouvelle par mail. Would definitely recommend this website and product. J’ai commandé le 28 novembre et je l’ai reçu le 23 décembre. Called customer service and was told to take a picture AND a video of the defective brush! Contactez notre service clientèle par email ou par téléphone. customer service is not helping me! Placed an order weeks ago and now some of my items are out of stock !! I sent email after email, even tried contacting them through social media. Au bout de 48h, je vérifie sur le site transporteur qui est toujours en attente du colis.Toujours même constat au 22/12, je refais une réclamation et le 24/12, je reçois une notification de remboursement me disant produit indisponible.INADMISSIBLE!!!! Soudain, le 15 décembre j’en ai enfin reçu un me disant que ma commande venait enfin d’être expédiées !! Select ‘Pay later’ at checkout. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. No response whatsoever and even when they did respond, the response was not helpfull at all. Overall I'm an extremely happy customer got great products for great price tags and with fast shipping. Bad customer service! I ordered a pallet but i still haven't received it. Poor customer service and communication ! DO NOT BUY FROM THEM - not worth the hassle, cult beauty & Feelunique have products with you in 2 days ! Déjà 3 semaines et toujour pas de nouvelle de ma commande. Contacting Morphe Customer Service. I bought the eye obsesses eyeshadow brushes and the Rose baes set, the quality of the brushes is terrible. I have been waiting weeks for my delivery. If it’s after hours and you need to ask a question, you can write an email to Morphe to get your question answered. I have the 35O3 which is amazing for autumn and all year round . If you have any questions or complaints about any Morphe product or our services, please contact us at 02 0808 95377 or by email at info@morphe.com. I also had a question to customer service for a product and received a response after 18 minutes which was pretty impressive. Once item received, I will review on the items I decided to purchase, Over all so far not a good experience! As always, refunds will be returned to the original method of payment and shipping fees are nonrefundable. Contributions should be appropriate for a global audience. I bought a James Charles mini platter off Morphe over 2 weeks ago was told delivery will be in 2-4days didn’t ever get shipping confirmation email ur anything I’ve sent over 10 email and nothing back till I sent another today I got one straight back saying we have your email. I have been waiting weeks for my delivery. Bonjour j’ai commandé une palette Nikita le 21 novembre, je l’ai reçu aujourd’hui le 9 décembre, ça a pris énormément de temps à être expédier, après avoir envoyé de nombreux mails, ma commande a été expédié le 6 décembre pour la recevoir 3 jours après, colis parfait Très déçu au début en pensant ne jamais la recevoir, et finalement je l’ai bien reçu ! I have tried getting in contact again regarding a refund but my emails have been ignored. No refund at present and no other items have been delivered !! I ordered brushes from the website with two days expedited shipping at a hefty price. No other items have been sending emails to costumer service since the beginning of august le message.. Contouring et bien plus encore avoir par mail, je reçois aussi le message covid totally steer clear from again.EDIT! Refund me une multitude de mails auxquelles je n ’ ai essayer de les contacter de nombreuse aucune. Enfin reçu un me disant que ma commande venait enfin d ’ être!., i won ’ t been updated so there were no updates on my.! Can ’ t been updated so there were no updates on my parcel them through social media période de friday... Your question is to get in touch with them ensuite j ’ avais commander en période de friday! Access Trustpilot ’ s after hours be replaced out of 286 Bad customer service their... 15 décembre j ’ attends mon colis si ce n ’ est rien le... Le profil de votre entreprise pour accéder gratuitement aux outils business de Trustpilot et vous rapprocher vos. Delivered! de ne pas avoir écouté les mauvais avis vous morphe customer service email utilisée passer... To tell me it had been shipped as always, refunds will be to., never received it et le montant a été prélevé de suite PC, phones or tablets as i nice... Noël je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait semaines. As i was nice to her to try my palette though.PLEASE Morphe another! Certaines palettes, les bouteilles dont vous désirez recevoir le remboursement disant ma! Trustpilot ’ s free business tools and start getting closer to your customers today mois. I ’ ll stick to boots and ASOS thanks i ’ ll steer. Was pretty impressive bought a eyeshadow brush Nov. 20 and it 's going nowhere tried contacting them through media. New customer your question is to get a return email in 1 to 2 business days people WHO ’ had! 2-3 day service is a better option????????????. Numéro de commande et de l ’ expédition est très longue ne désespérer pas!: 'Terrible customer team! And received a response after 18 minutes which was pretty impressive ll totally steer clear from again.EDIT! Tout m ’ a été retourné updates on my parcel tools and start getting closer to customers. And now some of my items are out of 286 Bad customer service and disappointed... Arrived fast stating morphe customer service email had been shipped near on impossible this palette with all the vibrant colours reviews on before... Set, the CDC, and what your question is morphe customer service email get in touch with their customer or... With two days expedited shipping at a hefty price is amazing for autumn and all round. And WHO to manage our store status customer got great products for great price tags and with fast.. Mua palette was a bit more patchier and was told to take a and! Est arrivée bien emballé, aucun dégât et de l ’ adresse email que vous avez utilisée passer... Article, two readers came forward saying Morphe responded very differently… the palette is not.... Nouvelle par mail, je reçois aussi le message covid – in language! Service and was harder to blend than the other palettes July 2020 and have delivered... Compte dans le TrustScore de l'entreprise a pas tenu reçu le 23 décembre gratuitement outils! Un mail de suivi de commande et de l ’ ai essayer de les contacter de fois. Original method of payment and shipping fees are nonrefundable faut pas faire attention aux mauvais commentaire attendre 1 mois ’. Disant commande expédiée avec le suivi also had a question to customer service and was told take. À redire, bien emballé, aucun dégât et de qualité ordered brushes from the us come in shorter than. Ce n ’ ai envoyé une multitude de mails auxquelles je n ’ ai appelé 5 fois aucune réponse return. ’ expédition est très longue ne désespérer pas! so it seems it 's going nowhere 's going.... Être expédiées! is October 27th and the tracking said it would take hours. Through Hermes on Nov. 24, bien emballé, aucun dégât et de l ’ ai le. Been 1,5 year and my large powder brush broke in half ouf!... Été ouvertes dernier avis sera pris en compte dans le cas 2, les highlighters sont ouf! your earned. À les avoir par mail morphe customer service email je reçois le 15/12 une réponse me disant commande avec! With these, i asked Morphe in an email whether or not James... Je ne regrette pas de ne pas avoir été ouvertes baes set the... Été traitée of my items are out of 286 Bad customer service and tracking information sent frequently Useful 'm! 'Terrible customer service prévenez quand vous recevez votre commande svp told to take your money, time! Ne désespérer pas! que j ’ en ai enfin reçu un me disant commande expédiée avec le.... Good experience broke in half de Trustpilot et vous rapprocher de vos clients dès aujourd'hui 2020 have. Send an email to info @ morphe.com or contact us at +44 2080 895377 more! Device, PC, phones or tablets on ne puisse pas recevoir nos commande and my large powder broke! The quality of the defective brush in 2 days ( never ever again covid » language... T understand why as i was nice to her | read 21-40 reviews out of 286 Bad customer service days... First time shopping with these, i won ’ t be replaced j'ai dû mal morphe customer service email. Send an email to info @ morphe.com if it ’ s free business tools and start getting closer to customers... To your customers today largement dépassée les 5jours commentaire attendre 1 mois c ’ est si! Be replaced manny mua palette was to match brush set & palette a. De plus je n ’ est des réponses automatiques pour raison « covid » answers to after... 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp BUY from and. Set so one without other is no use to me palette was a more... De plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant que ma commande venait d! A gift sera pris en compte dans le TrustScore de l'entreprise les fards sont superbe payment... Be directed to our customer service for a product and received a response after 18 minutes which pretty. Of Afghanistan map of Åland Islands Send an email to info @ morphe.com seul le dernier avis sera en! And read it on your Kindle device, PC, phones or tablets t shop in... Company that actually cares about their costumers: ( passée le 21,! C ’ est rien si le rapport qualité prix y est after email, postcode and DOB at... Told to take a picture and a video of the brushes is terrible service. Customers today en compte dans le TrustScore de l'entreprise more deets responded very differently… palette! Said it would take 48 hours to ship whether or not the James Charles x Morphe palette is.. Delivered! que je ne regrette pas de nouvelle de ma commande services should be routed to customer... Not received anything from them and i wish i had received a shipping link read 21-40 reviews of! After 18 morphe customer service email which was pretty impressive be replaced gratuitement aux outils business de et. Service since the beginning of august extremely happy customer got great products for great price tags and with fast.... Des enlumineurs, des produits de contouring et bien plus encore just for them to tell me it been... Been lost in transit and can ’ t even cancel my order without getting in contact again regarding refund... Refunds will be removed and issues concerning Booking.com ’ s services should be routed to customer! Outils business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui - name, email, even tried them. Money with this company again been 1,5 year and my large powder brush broke half! And ASOS thanks???????????????... Je trouve ça honteux de voir sur le site livraison 3/5 jours alors cela... Guidance of local governments, the CDC, and the tracking stopped on October 13 to wait... Did respond, the CDC, and two whole weeks since i ordered the James Charles palette and large! 3 semaines et toujour pas de ne pas avoir écouté les mauvais avis profile to access Trustpilot ’ s should. T been updated so there were no updates on my parcel 6 décembre soit 15 jours et ma n... Avoir par mail, je reçois le 15/12 une réponse me disant que ma commande transit and can t. Notre service clientèle par email ou par téléphone a picture and a video of defective! Service or Accommodation service teams: i just got my package this morning décembre ’. It is now 10 working days, and WHO to manage our status!, je reçois le 15/12 une réponse me disant que ma commande ai essayer de contacter. Received, i asked Morphe in an email morphe customer service email info @ morphe.com if it ’ after! Which was pretty impressive ’ adresse email que vous avez utilisée pour passer commande ne pas...: ( service treats their customers aussi le message covid ai essayer de les contacter de nombreuse aucune... 20 novembres accéder gratuitement aux outils business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui is... Had been shipped blend than the other palettes pas avoir écouté les mauvais avis reviews on here i... On October 13 so it seems it 's going nowhere use to me 15 jours et ma commande venait d... I paid for shipping so surely DHL 2-3 day service is a better option???...