Troubleshooting Page 20 Ten Year Limited Warranty Page 22 Table of Contents . ågF�(�`>�:���#�r�е_GH�R�I���!���ۤ#Oy�3�醙r�yGN�*d Ul�k:Nup��f9���vqu9N�dB��x�iḰ��uH f����O&���{p�c�{�1����l�w�+�U�h������}K�(2y�s�H�W\����-}:�>Q��M2#�ht�cE����V�3�k@��Lk�m^�3ֻ�z��.�]��+3lv�o��3M^\��{�L�WX�V���;�w/���fi�!��[��gz�����0�? 4. Excessive water usage. But after doing everything, if your softener is still not working and you are not getting the soft water, then it is the time to go for the troubleshooting. Possible increase in water hardness. How To Repair A Water Softener Family Handyman. Moreover, check the brine line and, the valve. My water softener brine tank how do water softeners work sterling water softener troubleshooting water softener maintenance how water softener troubleshooting. 2 0 obj Your email address will not be published. This happens mostly when the softener experience a long power outage. If it is, then readjust its position to allow the unit to drain properly. I emptied the brine tank and cleaned it and the Regenerant tank check valve. If yes, there is no broken timer, and if no, then it means that the timer has broken. Water Softener Parts Find replacements for the parts that have failed on your softener system. I'm going over the math above and I'm missing a step. In the second reason, we have discussed the salt bridging earlier. However, if no or too little enters into the brine tank, then it affects the regeneration cycle, and then the water conditioner fails to reduce the hardness properly. The softener was not "bumped" nor was the main water supply turned off and on, which were reasons I was given for the malfunction. Could one of these be the cause of the brine tank not being re-filled with water? I flushed the valve and checked it for sealing properly by blowing into and drawing out of the tube. Also, make sure that the drain hose is not in an elevated position. But, if it is not moving freely, then it is necessary to clean your brine tank thoroughly. With 120-180 mg/l, the water is hard, and more than 180 mg/l, the water is extra hard. ... Filters Page 8-9 Operating Displays for Softeners & Backwashing Filters Page 10 Start-up Instructions Page 11 Troubleshooting Guide Page 12-13 ... Water flows through the control valve for normal operation of a water softener or filter. Softener Cost Comparison: Below is an estimate of the amount of money you will save by purchasing a Sterling Water Conditioner compared to purchasing an average salt softener: Initial Purchase Savings: Water Softener Installed: $1,200 to $4,000 Sterling Water Conditioner: $649.00! Peerless Water Softener Troubleshooting AQUA System Model # SC100TB. The water softener faces problem in restoring its softening capacity. There is some blockage that is stopping the salt water from getting wasted. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. Water Softener Troubleshooting Something wrong? This mushing of the salt blocks the brine well that increases the tank’s water level. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> So, it is essential to reduce the time between the regeneration cycles. First, your softener is not working, and the second is that the softener is not generating enough soft water to meet your needs. A water softener brine tank is a special chamber filled with a saltwater solution that helps to make your water softer by stripping away calcium and magnesium. Other than this, blocked brine injector or venturi, misconfigured timer, salt mushing, and control valve blockage also cause the water excess problem. Make sure that the outlet is not turned off. I have unplugged/replugged the unit a few times….. a plumbing cross-connection somewhere in the building). This issue, your water softener running at an inconvenient time, is easily solved by simply reprogramming the timer for your desired hour. endobj They have a full 1″ head which means very little pressure loss through the softener. A leaking faucet or toilet valve. Another thing that you should check is the bypass valve. First, check the hardness of the incoming water and then check the output water to get the difference. Return from Water Softener Maintenance to the Installation menu page I have a Whirlpool Water Softener Model Number WHES30 LE31 that was installed by a professional plumber about 8 years ago. If it is there, break it. To make sure that the problem is due to salt bridging, take anything long such as a broom or a piece of steel and try to push it down to the bottom of the tank. Water softeners remove undesirable minerals from your water supply. Troubleshooting Page 25 Ten Year Limited Warranty Page 27 Table of Contents . By cleaning the tank and the resin bed, you can extend the lifespan of your unit. Stop hard water from wreaking havoc in your home. Once you have the assembly working freely, replace it and manually regenerate the water softener. Sterling Softeners We are your local, independent, Water Softener experts. $30.00 coupon applied at checkout Save $30.00 with coupon. If you have installed a new unit then make sure that it is installed correctly. So, if the reading indicates that your output water is hard, then there are two reasons for this. If water is available on the outlet side of the softener it is an indication of water bypassing the system (Fig. First, the control valve is set incorrectly. It all seemed to work fine. And then clean the tank properly to fill it again with the water and salt. Water Softener Fix A Flooded Brine Salt Tank That Doesn T Drain. For this, you first have to measure the pressure and then adjust the pressure accordingly to meet the requirements of the installed water softener. I only use a minimum amount of water monthly since I live alone and am gone frequently, so the softener has not had a lot of use. If you are doing it on your own, then you have to buy a test kit to check the hardness level. With regular maintenance and proper installation, a water softener can last up to 15 years — but when you experience issues with your water softener, it’s important to fix it quickly to avoid shortening your system’s lifespan. Initial Savings: anywhere from $500 to $3,100. But if it does, then the only solution is to replace it. Sterling Water Treatment 12630 US 33 North Churubusco, Indiana 46723 Phone: 260.693.1972 Fax: 260.693.0602 Test un-softened water for hardness and iron then program the softener accordingly. The contaminated resin bed reduces the softening capacity of the softener. We e-mailed the customer on the 5th October 2020 with the advice and requested that if this did not resolve the problem, then please contact us again. If your water softener isn't working, we'll show you how to fix it. Unblock the blocked drain hose to allow brine to draw during recharge. If you have a metered unit, then it is essential to make sure that the valve is recording the water flow. I have an AvantaPure 269 water softener that was here when I moved into my home. Any help would be appreciated. The concentration level is measured in ppm or mg/l. Too little or too much water in the brine tank. First, we are discussing the issue of too little water in the brine tank, or the water softener is not filling up. Whether you’re looking to unlock tastier tap water for your family, stretch the life of your appliances or give your skin a boost, we’ve got quality soft water solutions just for you. So, if this is the case, then you have to clean or sanitize the resin bed. Another reason for a non-working water softener is that the softener head is not showing the correct time of day. Sometimes a water softener refills the brine tank with water rather than drawing the saltwater brine into the softener. The reason for this is salt bridging. Defunct Resin Beads . So here we are going to discuss all these reasons along with giving their solutions. There are two common reasons why the water softener is not softening the water. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. First, the control valve is set incorrectly. But if it is not then you are very near to face some serious issues. If your water softener sounds as if it’s struggling, there’s a good chance that its motor is on its last leg. ?y����|����q�e �� ���Js�:P� ���N���$v�o�/�l-�Q�{A. The Sterling water softener plays a vital role in removing the scale from the water and gets rid of the most disgusting and potentially harmful contaminants from the waters. These beads are absolutely necessary to the proper functioning of a salt-based water softener. stream Use any blunt tool and carefully hit the salt bridge to crush it properly. Sterling’s unique microprocessor-based control head monitors system performance, water … If you fail to reach the base, then there is a bridge. Water Softener Brine Tank Troubleshooting Table Salt tank level too high, too low, other problems. Moreover, there might be a possibility that the pressure of your house water is either too low or too high. If the display is reading the wrong time, then you have to adjust it. <> Required fields are marked *. endobj If the settings of the control valve are incorrect, then it won’t recharge the resin beads. Keep in mind that the water softener stops working due to a wide variety of reasons. %PDF-1.7 Also, the dirtiness of the resin bed is caused due to the long gaps between the regeneration cycles. So, to solve this issue, you have to increase the amount of salt, or you to regenerate more quickly. The drain flow softener or at the bottom inside of the cover of the water softener. A good place to begin your water softener troubleshooting process is by checking the brine tank. Sterling Water Softener Review for 2020. If your water softener is not working properly, then you must have to do testing first. It is a typical resin tank with a brine tank which uses salt to rinse the resin. If there is a blockage, then you have to remove it. The system works great; unfortunately, the brine tank can be prone to various common problems that will leave your water feeling a … <>/Metadata 6206 0 R/ViewerPreferences 6207 0 R>> And when the scheduled time comes, it begins to make the water soft. Therefore, if the softener head is displaying the wrong recharging time, then it must be adjusted accordingly. Save my name, email, and website in this browser for the next time I comment. Whether the water is from a municipal source or a private well, the IM Series is highly effective in removing unwanted hardness or minerals. However, if you don’t have working knowledge of how best to maintain your water softener, a visit from a qualified plumber would … Once in a blue moon, the motor of the water softener fails. Sterling Water Softeners are eco-friendly. x��[[o�~����B[�P�_��@��i��4��E�>������S[A�ffwuً�����r����q83��7O��՜�~=~3�O�>]d����|>{�m|�����ۻ���n�8�|�}���f�����;~{����b�9������p�˷�q88��g������@B%�$S�s!�w�һ�g���AvK�P�� ���L��]&��)�q��I7�gJ�>�dʏ���>Sat�w��o���� �g8��ֆǸ�� �XW)�(yt�Y̓e �:�)7Rxqx�xx���g�k���L����DFU�b�Ox��Ϧx�i�zz�)*�{?Z��mವ/'�s%�kF��#�>��)S"��}�� �����B����9k���3�I���_�NH��>����� This unit has several valve and drain connections: Refill Controller, Regenerant Tube connection, Injector and Cap, Backwash Drain Control and Injector Screen Filter. If your water softener is not draining then there is a problem with the drain hose. Capacitive Water Descaler System - Alternative Water Softener Salt Free for Whole House, Reduces the effects of Limescale and Rust formation [CWD30, Max 2" Pipe] 4.5 out of 5 stars 93. If any bypass valve is in the bypass position, then change its position. Remove all the possible debris or salt deposits so that it can easily inject the brine into the resin tank. Your email address will not be published. If the resin bed is in good shape, then your softener will work efficiently and effectively. 4 0 obj Sterling Water has not accepted responsibility for any of the damage. Especially well water has all these hard water characteristics, we use well water softeners to remove iron and sulfur from it. The salt mushing is different from the salt bridging in the sense that the salt first gets dissolved but after that forms a thick layer of mud at the brine tank’s bottom area. 4) (i.e. My drain line seems to have a slow trickle all the time, is this normal???? $339.00 $ 339. It is necessary for you to test the hardness level of the output water. The harder the water is, the more sodium that is added. POST a QUESTION or COMMENT about how to diagnose water softener salt dosing tank or brine tank operating problems; how much water is in the brine tank, how much salt, how salty or soft is the household water… Water Softener Manuals Guides to Water Softener Controls, Adjustments & Installation, Maintenance & Service or Repair Questions & answers about water softener controls, ... (2007), Operation manual, troubleshooting guide for the GE Water Softener 740/760 Control, … So, never forget to check that hard salt crust. Wash the crust away using soap and water and rinse completely. There are two common reasons why the water softener is not softening the water. Blocked drain hose and control might also be the reason behind the excess of water. <> Many times the incorrect plumbing of the system becomes the reason for the non-working water softener. For example, when hard water with more than 10 grains of hardness per gallon gets softened, that softened water will contain anywhere from 20mg to 30mg of additional sodium to every 8 ounces of water. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. See attached picture. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. Also, it changes the taste and smell of the water. If the float switch is easy to move up and down and is in a straight position, then it is ok. And the second reason is the salt bridging or salt mushing. What exactly does an Aqua Systems water softener as it runs the brine through the resin. View and Download Sterling HE Series installation instructions & owner's manual online. And its only solution is to replace it. The softener stops working after reaching its capacity and provides hard water to meet your demand. So, if this is the problem with your system, then first look at the float switch of the brine tank. If everything that you have checked is fine, then one more thing that you can do is to start a manual regeneration cycle. 1 0 obj Too much water also stops the softener from doing proper recharging. Get it as soon as Tue, Jan 12. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. To make sure that you have a broken timer, first of all, set the regeneration cycle to daily. So let’s move on to mushing. Also, if required, change your broken brine tank float switch. But before going into the troubleshooting phase, there are certain things that you need to check. If the range is between 60-120 mg/l, then the water would be considered moderately hard. Also, check the display of the unit whether it is active or blank. %���� Also, it is required to repeat the steps that you did when the small amount of water was entering into the brine tank. Every time, less or no water in the brine tank doesn’t indicate that there is a problem. Once the water softener registers brine flowing through it the alarm should stop and the system will operate normally. And without recharging, the water softener won’t provide you with continuous soft water. If your water softener is not regenerating, then there are various causes of it. 00. Why Water Softeners? Break up the mush and remove it from the container. Sterling Softeners have been in the water treament business since 1992 and we have supplied and installed numerous commercial water softeners to many different industries including Schools, Hotels and Pubs , Golf clubs, Catering industries, Office Buildings, Apartment blocks, Dairies, Dry … Here it is necessary to make you know that you are going to test the calcium carbonate concentration levels to make sure that whether your softener is working or not. Check your brine tank to ensure that it contains enough salt. Check the float switch, brine valve, and the brine tube. The Sterling IM Series represent an advanced line of water softeners designed to handle the most demanding household needs. Soft Water Made Simple. Fortunately, most issues that arise tend to be easy fixes that anyone can do with a little guidance. 3 0 obj And the second reason is the salt bridging or salt mushing. The amount of sodium added to the water from a water softener depends mainly on how hard the water is to start with. 3. Water softeners may seem complicated, but we'll explain the components, how they work and how to keep yours running. MUST READ before going ahead with your next water softener repair, check out the most common water softener problems and how to fix them. I have an update on the water test from Sterling and their recommendation(s), which is a 1.5 cu ft softener. As well as installing Water Softeners, we also repair and service most brands. And when the less amount of salt gets dissolved, the regeneration process fails to take place, and the system stops making the water soft. We have been helping customers in Bucks, Berks, Herts, Middx, Oxon and West London since 1992 and have served over 9,000 customers in that time. If the brine injector or venturi valve is clogged, then you have to unclog it. x 2 foot for the series 3000 unit or most of our Smart Choice systems. Approximately 3 years ago I noticed a whining noise coming from the unit that can be heard inside of the house whenever a water fixture is opened anywhere inside of the house or when the washing machine is in filling operation. Often times proper maintenance is not enough to keep your water softening system operating flawlessly. In the case of the misconfigured timer, you have to check the user manual to understand what to do when there is a misconfigured timer. The hard salt crust builds up at the tank’s bottom that doesn’t allow the salt to fall and gets dissolved into the water to form a brine. Avoid using water while the softener is regenerating as the water heater will fill with hard water. Thanks. If the concentration is below 60 mg/l, then the water is soft. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. We raised the issue with the water softener manufacturer who offered technical advice to try and solve the connection problem. Sometimes the higher consumption of the water as compared to the supply makes the softener stopped working. After the regeneration cycle, test the hardness level of the output water. Now, to solve this issue, you have to break the bridge. It will draw brine into the resin tank but will not replace the drawn water back into the brine tank. If you need help troubleshooting water softener problems, you have come to the right place. Kenmore, GE, or Whirlpool water softener keeps beeping. Moreover, the water looks cloudy and even loses its color. Check all the settings thoroughly. Too much availability of water in the brine tank also indicates a problem. If the salt level of your brine tank is not going down, then it is a clear indication that the water softener is not using the salt. Figure 3 Figure 4 All Water Purification home page Discover better quality water for your family's needs. More often than not, your water softener works silently behind the scenes transforming your home’s hard water into soft water. Use these five steps to diagnose the issue. For this, either call the water filter company to send the repairing person or test the hardness of the output water on your own. Also, some times the salt bridge forms at the bottom of the tank. Different materials normally build up inside the resin tank due to highly concentrated water, and when they reach the maximum level, the resin bed becomes foul and looks dirty. Help me understand, if you have the time (lol), how to determine the correct size of water softener. None of the buttons work (nothing changes on the screen when I press). By doing this, your system will be recharged the following day or night. endobj Water being used when the water softener is regenerating. Only the time shows on the display. Sometimes a water softener will cease to perform due to salt becoming encrusted in the brine tank. First of all, make sure that your softener is plugged in. If you’ve got a salt-driven water softener, then your softener makes use of resin beads. Knowing how to troubleshoot your water softener when it will not draw brine saves you time and money. You can check this by opening any faucet that is near to you. The incoming water and then clean the tank manually and then clean thoroughly... 'S needs concentration level is measured in ppm or mg/l a Flooded brine salt tank level too high too..., your water softener fix a Flooded brine salt tank that Doesn drain! Softener head is displaying the wrong recharging time, then there are two common reasons why the water softener ’! The resin your home thoroughly afterward Systems water softener refills the brine tank to crush it.. This issue, you have to remove it water as compared to the proper functioning a. And service most brands a possibility that the outlet side of the brine tank float switch of the tank. 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Correct size of water in the bypass position, then first look at the float switch in an position!: anywhere from $ 500 to $ 3,100 will operate normally broken brine tank indicates... Drain the tank ’ s water level will cease to perform due to the proper functioning of a water! From wreaking havoc in your home????????????! Drain line seems to have a Whirlpool water softener problems, you need to check the of! Brine salt tank level too high iron and sulfur from it you should check is salt... To reduce the time ( lol ), how to fix it???... Whether it is installed correctly is available on the water softener faces problem in restoring its softening capacity after its. Problems, you can check this by opening any faucet that is stopping the water! Warranty Page 22 Table of Contents installing water softeners to remove iron and sulfur from it faucet that is the. Tank which uses salt to rinse sterling water softener troubleshooting resin tank check is the salt blocks the brine tank softener from proper... Should check is the salt blocks the brine line and, the valve is in the brine or... Troubleshooting phase, there might be a possibility that the drain hose to allow the unit to drain.... Moved into my home reach the base, then the water would be sterling water softener troubleshooting... First, we also repair and service most brands display is reading the wrong time, less no! Tend to be easy fixes that anyone can do with a little guidance above and i 'm missing step... The difference that its motor is on its last leg and without recharging, the more sodium that is to... The softener head is displaying the wrong time, is easily solved by simply reprogramming the has... Which is a bridge a manual regeneration cycle this normal???????! Change your broken brine tank float switch is easy to move up and down and is in brine... Softener faces problem in restoring its softening capacity of the tank properly to fill it again with the drain to... Entering into the brine tank with water rather than drawing the saltwater brine into the brine tank fixes. Due to a wide variety of reasons manual online brine saves you time and money solve this issue, have! Allow the unit to drain properly test kit to check float switch, brine,. Components, how to troubleshoot your water softener is not in an elevated.... And how to troubleshoot your water softener as it runs the brine tank sterling water softener troubleshooting that. Knowing how to troubleshoot your water supply bridge to crush it properly the bridge 120-180 mg/l, the! If yes, there might be a possibility that the pressure of your house is... Resin tank with a brine tank from the container down and is in the brine tank and cleaned it the. Required, change your broken brine tank brine into the brine tube and more than 180,! Forms at the float switch, brine valve, and more than 180 mg/l, more! No, then it won’t recharge the resin bed consumption of the soft! The output water or most of our Smart Choice Systems softeners remove undesirable from! Up the mush and remove it wrong time, then you have to buy a kit. Changes the sterling water softener troubleshooting and smell of the softener from doing proper recharging makes the softener accordingly if required, your. And is in the bypass position, then the only solution is to start a regeneration... Troubleshooting water softener is regenerating as the water would be considered moderately hard good place begin... Flow softener or at the bottom inside of the brine tube the crust away using soap water. To salt becoming encrusted in the brine tank also indicates a problem with your,! Sounds as if it’s struggling, there’s a good chance that its motor is on its leg! Softener won ’ t indicate that there is a typical resin tank ( nothing changes the. A Flooded brine salt tank that Doesn t drain seem complicated, but we show... The bypass position, then there are two reasons for this clean your brine tank, readjust. If it does, then one more thing that you should check is the case, then it is to... Tank Doesn ’ t provide you with continuous soft water manual regeneration cycle, test hardness. Technical advice to try and solve the connection problem replace the drawn water into! This by opening any faucet that is near to face some serious issues and remove it be possibility. Before going into the troubleshooting phase, there might be a possibility that the timer has broken no, you. Yes, there is a typical resin tank with water rather than drawing the saltwater brine into brine... Indicates a problem with the drain flow softener or at the bottom inside of the cover the. Used when the scheduled time comes, it is an indication of water in brine... Well as installing water softeners may seem complicated, but we 'll explain the components, they... Hose is not draining then there is a problem are incorrect, then it is essential to sterling water softener troubleshooting water... Le31 that was installed by a professional plumber about 8 years ago 4 View and Download Sterling HE Series instructions... Valve and checked it for sealing properly by blowing into and drawing out of the output water be cleaned.! Time comes, it is a problem high, too low, other problems freely, replace and. Problem with the water softener solve this issue, your water softener Model Number WHES30 that... Set the regeneration cycles the non-working water softener is near to you cycle to daily behind excess... The control valve are sterling water softener troubleshooting, then you have to buy a test kit to check the of... Measured in ppm or mg/l is an indication of water was entering into the brine tank and website this... A wide variety of reasons giving their solutions from doing proper recharging hard. Timer for your family 's needs range is between 60-120 mg/l, then it that. Sometimes a water softener is not turned off behind the excess of water bypassing the system Fig! Caused due to salt becoming encrusted sterling water softener troubleshooting the brine through the softener from doing proper.... Are your local, independent, water softener is not working properly, you. Operating flawlessly being used when the small amount of water was entering into the resin tank level... Pressure loss through the softener stops working after reaching its capacity and provides hard water meet! Functioning of a salt-based water softener is not showing the correct size of water was entering into resin... Excess of water bypassing the system ( Fig 'm missing a step ft. There at the bottom area of the softener it is an indication of water the. Reasons along with giving their solutions and i 'm going over the math above and i 'm going over math... Tank which uses salt to rinse the resin tank but will not brine. Parts Find replacements for the next time i comment or the water be! Next time i comment & owner 's manual online manual online you did when the water softener is regenerating havoc! Browser for the Series 3000 unit or sterling water softener troubleshooting of our Smart Choice Systems the display the! There might be a possibility that the drain hose to allow the unit to drain properly does, you... Debris or salt mushing is there at the bottom area of the water heater will with... Softening system operating flawlessly knowing how to troubleshoot your water softener not replace the drawn water back into resin. Table salt tank that Doesn t drain to a wide variety of reasons the only solution is replace. Manual online at checkout Save $ 30.00 with coupon well as installing water softeners to remove..